Welcome to our new Regional Executive Director

We are pleased to share the appointment of our new Regional Executive Director for HRCE, Steve Gallagher. Steve has been in the role on an acting basis since September and has officially accepted the role permanently. To learn more, click here.

Do you know how to raise a concern?

Did you know that there’s a protocol in place to help families contact schools or the HRCE office when you have concerns about your student’s education or well-being?

 All concerns should first be shared with your child’s teacher.
 If your concern is not resolved, you should then contact the principal.
 If your concern remains unresolved, you can reach out to HRCE’s Parent Navigators who can provide information about a wide range of supports and resources or connect you with the school supervisor.
 If your matter continues to be unresolved, you can then initiate a formal review process in which the matter will be investigated by the appropriate HRCE Directors.
 The final step is for your concern to be passed on to the Regional Executive Director.

Click here to view the Parent/Guardian Concern Policy.

Kids Help Phone

If you, or someone you know, would benefit from talking with someone, please contact the Provincial Mental Health and Addictions Crisis Line 1-888-429-8167 or visit their website. For children and youth, the Kids Help Phone can be reached at 1-800-668-6868 (toll-free) or text CONNECT to 686868.

Meet your Parent Navigators

We know that navigating school system can be overwhelming. The role of the Parent Navigator is to help parents and guardians of HRCE students find and access the right information, resources, tools and services.

“I would say that I help parents ‘navigate’ the school systems, let them know what resources might be available within HRCE that they may not know about, and actively listen to families who call that may have a situation that needs diffusing, support or problem solving,” says Parent Navigator Natasha Horne.

“I would love for families to know we are here for them, and sometimes that’s just to listen and not solve anything. We are a non-judgemental ear for them. Sometimes just talking through something with someone that’s not involved with your situation is helpful to get some perspective.”

Parent Navigator Amelia Downey says the most common questions she receives include: How do I make a school transfer request? What age can my child attend school with HRCE? How do I speak with a school supervisor? Do I have to visit a school to register my child? How can I obtain my child’s school records/diploma/transcripts?

“What I love the most about my role the most is the moment when I know I have made a difference in a person’s day through the support I have provided to them during our call,” Amelia says.

Learn more and contact our Parent Navigators here.